Frequently asked questions
If you can't find the answer to your question on this page, you can reach our team via live chat or email support@soberciety.de.
Questions about products
What does “alcohol-free” mean – do the products really contain no alcohol?
What does “alcohol-free” mean – do the products really contain no alcohol?
According to German food law, a drink with an alcohol concentration of less than 0.5% vol. can be described as "alcohol-free".
In comparison, one liter of apple juice contains around 0.3% alcohol by volume due to natural fermentation.
However, if you want to avoid alcohol completely, we recommend ours 0.0% Vol. - Category.
There you will find drinks in which there is no residual alcohol.
Are the products suitable for pregnant women?
Are the products suitable for pregnant women?
If you are unsure whether you should consume the products during pregnancy, we always recommend that you consult a doctor.
All our products contain less than 0.5% vol., which means that they can also be consumed during pregnancy. Even conventional apple juice can still contain up to 0.3% vol.
If you still want to avoid alcohol completely, we recommend our collection of products with 0.0% vol.
Do you offer organic products?
Do you offer organic products?
We are a certified organic retailer and offer organic products. Please pay attention to the product icons on the product cards.
Do you offer vegan products?
Do you offer vegan products?
We also offer some vegan products. Please pay attention to the product icons on the product cards.
Questions about ordering & payment
How can I place an order?
How can I place an order?
To place an order with SOBERCIETY, simply select the products you want and add them to your shopping cart.
You can then check and pay for your order.
If something doesn't work, please contact our support team by email at support@soberciety.de.
What payment options does SOBERCIETY offer?
What payment options does SOBERCIETY offer?
We accept a variety of payment methods. We accept almost all credit cards (MasterCard, Visa, American Express), PayPal, Apple Pay, Google Pay and Klarna.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it has not yet been shipped.
Please contact our support as soon as possible.
Click hereto get to our support.
What happens if my order breaks on the way?
What happens if my order breaks on the way?
That almost never happens.
We ship our products with certified bottle shipping boxes that optimally protect your orders during shipping.
If something should happen, please contact us Help Center and we will take care of a replacement immediately.
What if I am not satisfied with my product?
What if I am not satisfied with my product?
If you are dissatisfied with your product for any reason, you can return it within 14 days of receipt.
Please note that the product must be unused and in its original packaging.
Unfortunately, we cannot cover the return shipping costs.
If you would like to make an exchange or return, please report your shipment to our Support in the help center.
Shipping & Returns
How quickly will I receive my order?
How quickly will I receive my order?
You will usually receive your order within 3-4 business days from the time you place your order.
How can I track my order?
How can I track my order?
Once your order has been processed and packed by us, you will receive a tracking link by email with which you can track your delivery.
Information about shipping costs
Information about shipping costs
We ship free of charge within Germany for orders over €69.
Shipping costs depend on your location and the shipping options you select.
The exact amount will be automatically calculated and displayed for you during the ordering process.
You can find further information about shipping costs in our Shipping & Payment Policies.
Can I change my delivery address?
Can I change my delivery address?
Yes, you can change your shipping address as long as your order has not yet been processed and shipped.
Please contact us as soon as possible about thisHelp Centerto make changes.
I would like to return my order. What do i have to do?
I would like to return my order. What do i have to do?
You can return your order as long as it is unopened and not damaged.
However, please note that we do not cover the shipping costs for returns.
If you would like to make an exchange or return, please report your shipment to our Support in the help center.
If you would like to return your order or individual products from it, you have two options:
- Return with DPD:
We will provide you with a DPD return label. After receiving the undamaged goods, we will refund you the purchase price of the returned products. Please note that we Deduct €5.90 for return shipping from the refund amount. - Independent shipping:
You can also send the package back to us using a shipping service provider of your choice. Unfortunately we cannot cover the costs for this.
Please send the package to:
SOBERCIETY GmbH (Gate 14)
Junkersstrasse 16-20
93055 Regensburg
Please let us know in advance which products you would like to return so that we can process your return more quickly.
If you have any questions, you can always contact our support team at support@soberciety.de to reach.
We would also be happy to help you personally.
Couldn't find an answer to your question?
We will be happy to answer any question you have personally.
Please use our customer service center or write an email to support@soberciety.de
