Frequently asked questions
If you cannot find the answer to your question on this page, you can contact our team via live chat or email via support@soberciety.de.
Questions about products
What does "alcohol -free" mean - do the products really not contain alcohol?
What does "alcohol -free" mean - do the products really not contain alcohol?
According to German food law, a beverage with an alcohol concentration of less than 0.5% vol. may be described as "alcohol-free."
By comparison, one liter of apple juice contains about 0.3% alcohol by volume due to natural fermentation.
However, if you want to avoid alcohol completely, we recommend our 0.0% Vol. - Category.
There you will find drinks that contain no residual alcohol.
Are the products suitable for pregnant women?
Are the products suitable for pregnant women?
If you are unsure whether you should consume the products during pregnancy, we always recommend that you consult a doctor.
All our products contain less than 0.5% ABV, meaning they're safe to consume during pregnancy. Even regular apple juice can still contain up to 0.3% ABV.
If you still want to avoid alcohol completely, we recommend our collection of 0.0% ABV products.
Do you offer organic products?
Do you offer organic products?
We are a certified organic retailer and offer organic products. Please note the product icons on the product cards.
Do you offer vegan products?
Do you offer vegan products?
We also offer some vegan products. Please look for the product icons on the product cards.
Questions about ordering & payment
How can I place an order?
How can I place an order?
To place an order with SOBERCIETY, simply select the products you want and add them to your shopping cart.
You can then review and pay for your order.
If something doesn’t work, please contact our support team by email at support@soberciety.de.
What payment options does SOBERCITY offer?
What payment options does SOBERCITY offer?
We accept a variety of payment methods. We accept almost all credit cards (MasterCard, Visa, American Express), PayPal, Apple Pay, Google Pay, and Klarna.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, you can change or cancel your order as long as it hasn't been shipped yet.
Please contact our support as soon as possible.
Click hereto access our support.
What happens when my order breaks on the way?
What happens when my order breaks on the way?
That almost never happens.
We ship our products in certified bottle shipping boxes that provide optimal protection for your orders during shipping.
Should anything happen, please contact our Help Center and we will arrange a replacement immediately.
What if I shouldn't be satisfied with my product?
What if I shouldn't be satisfied with my product?
If for any reason you are dissatisfied with your product, you can return it within 14 days of receipt.
Please note that the product must be unused and in its original packaging.
Unfortunately, we cannot cover the return costs.
If you would like to exchange or return an item, please report your shipment to our Support in the Help Center.
Shipment & return
How quickly do I get my order?
How quickly do I get my order?
You will normally receive your order within 3-4 business days from the time you place your order.
How can I follow my order?
How can I follow my order?
Once we have processed and packaged your order, you will receive a tracking link via email that you can use to track your delivery.
Information on shipping costs
Information on shipping costs
Shipping is free within Germany for orders over 69€.
Shipping costs depend on your location and the shipping options you select.
The exact amount will be automatically calculated and displayed for you during the ordering process.
For further information on shipping costs, please see our shipping & Payment policies.
Can I change my delivery address?
Can I change my delivery address?
Yes, you can change your delivery address as long as your order has not yet been processed and shipped.
Please contact us as soon as possible via theHelp Centerto make changes.
I want to send my order back. What do i have to do?
I want to send my order back. What do i have to do?
You can return your order as long as it is unopened and undamaged.
Please note, however, that we do not cover the shipping costs for returns.
If you would like to exchange or return an item, please report your shipment to our Support in the Help Center.
If you would like to return your order or individual products, you have two options:
- Return with DPD:
We will provide you with a DPD return label. Upon receipt of the undamaged goods, we will refund the purchase price of the returned products. Please note that we Deduct €5.90 for return shipping from the refund amount. - Independent shipping:
You can also return the package to us using a shipping service of your choice. Unfortunately, we cannot cover the costs for this.
Please send the package to:
SOBERCIETY GmbH (Gate 14)
Junkersstraße 16-20
93055 Regensburg
Please let us know in advance which products you would like to return so we can process your return more quickly.
If you have any questions, you can contact our support team at support@soberciety.de to reach.
We would also be happy to help you personally.
Couldn't find an answer to your question?
We will be happy to answer any questions you may have personally.
Please use our customer service center or send an email to support@soberciety.de
