Frequently Asked Questions

According to German food law, a beverage with an alcohol concentration of less than 0.5% vol. may be described as "alcohol-free".
In comparison, one liter of apple juice contains about 0.3% alcohol by volume due to natural fermentation.

However, if you want to avoid alcohol completely, we recommend our 0.0% vol. category .
There you will find drinks that do not contain any residual alcohol.

If you are unsure whether you should consume the products during pregnancy, we always recommend that you consult a doctor.

All our products contain less than 0.5% ABV, which means they can be consumed during pregnancy. Even a regular apple juice can still contain up to 0.3% ABV.

If you still want to avoid alcohol completely, we recommend our collection of products with 0.0% vol.

We also offer non-alcoholic organic products. Please look for the product icons on the product cards.

We also offer some vegan products. Please look for the product icons on the product cards.

To place an order at SOBERCIETY, simply select the products you want and add them to your shopping cart.
You can then review and pay for your order.

We accept a variety of payment methods. We accept almost all credit cards (MasterCard, Visa, American Express), PayPal, Apple Pay, Google Pay and Klarna.

Yes, you can change or cancel your order as long as it has not been shipped yet.
Please contact our support as soon as possible.

Click here to access our support.

We ship our products in certified bottle shipping boxes, so such incidents almost never occur with us.

If something does happen, please contact our Help Center and we will take care of the replacement.

If for any reason you are dissatisfied with your product, you can return it within 14 days of receipt.
Please note that the product must be unused and in its original packaging.

Unfortunately, we cannot cover the costs of return shipping.

If you would like to make an exchange or return, please report your shipment to our support in the Help Center.

You will usually receive your order within 3-4 working days from the time of ordering.

As soon as we have processed and packaged your order, you will receive a tracking link via email that you can use to track your delivery.

Shipping is free within Germany for orders over 69€.

Shipping costs depend on your location and the shipping options you select.
The exact amount will be automatically calculated and displayed for you during the ordering process.

For further information on shipping costs, please see our Shipping & Payment Policies.

Yes, you can change your shipping address as long as your order has not been processed and shipped.
Please contact us as soon as possible through the Help Center to make any changes.

You can return your order as long as it is unopened and not damaged.
Please note, however, that we do not cover the shipping costs for returns.

If you would like to make an exchange or return, please report your shipment to our support in the Help Center.

You can find more information about exchanges and returns in our terms and conditions .

Advantages of a customer account:

• Track the status of all your orders.
• Save your shipping addresses for faster checkout – no need to re-enter.

To create an account with Soberciety, please click here .

To delete your account:

1. Go to Customer Service Center .
2. Select the reason “Customer account” .
3. Write in the message field that you want to delete your account.
4. Send the request.

Typically, your account will be deleted within 24 hours.

To reset your password:

• When logging in, click on “Forgot password?”

or

• Click here to reset your password directly.